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February 2008

Cover Feature: It's not an admission, it's an experience

Cleveland Clinic’s chief experience officer leads the way in improvements for patients

It's not an admission, it's an experienceWhen former hospitalist M. Bridget Duffy, MD, became chief experience officer at the Cleveland Clinic last year, she explored every aspect of the hospital’s operation and set out to improve it. The changes instituted by her office of patient experience are making the Cleveland Clinic look and feel more like part of a very customer-service-oriented industry. That's no coincidence, say experts.

 

 

Letter from the Editor

Write to the Editor

In the News

In the NewsACC/AHA Task Force updates STEMI and PCI guidelines

Perspectives

Coding corner

Billing Medicare based on time and revised rules on verbal orders

Expert analysis: Woman with recent stroke and a patent foramen ovale

Features

Exotic travelExotic travel trend poses new challenges for hospitalists

 

 

 

 

E-learning for everyone

E-learningVirtual patients expose students and physicians to a wide range of clinical scenarios

 

 


Clinical Medicine

Test yourself: Travel medicine

Research News

Journal watch

Recent studies of note

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ACP Hospitalist Weekly

From the March 10, 2009 edition

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Cartoon Caption Contest

ACP HospitalistWeekly wants readers to create captions for this cartoon and help choose the winner. Pen the winning caption and win a $50 gift certificate good toward any ACP product, program or service.

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ACP Career Connection

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New ACP Online Clinical Information Page

New ACP Online Clinical Information Page

Sneak a peek at ACPs new and improved Clinical Information page! Test drive the beta version of our redesigned Clinical Information landing page, give us your feedback, and help us make it as easy to use as possible.

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